FAQs

Frequently Asked Questions

1. What is the NDIS?

The National Disability Insurance Scheme (NDIS) is a government initiative in Australia that provides funding and support to individuals with disabilities to improve their quality of life and achieve their personal goals.

2. How does Holistic Care Lifestyles onboard new participants?

We begin with an initial consultation to understand your needs, followed by a personalized care plan. Our team then works closely with you and your family to ensure a smooth transition into our services.

3. What types of continuous support do you offer?

We provide ongoing support through regular check-ins, personalized care adjustments, and 24/7 emergency contact availability to address any concerns promptly.

4. How can I make a referral to Holistic Care Lifestyles?

Referrals can be made via our website through the referral form, or you can contact us directly by phone or email to discuss the process.

5. Do you offer emergency accommodation services?

Referrals can be made via our website through the referral form, or you can contact us directly by phone or email to discuss the process.

6. What types of programs does Holistic Care Lifestyles offer?

We offer a variety of programs including community access activities, social skills groups, and life skills development programs tailored to individual needs.

7. What is Supported Independent Living (SIL)?

SIL is a service that assists individuals with living independently by providing support with daily tasks and personal care in shared or individual accommodation settings.

8. Can you explain Specialist Disability Accommodation (SDA)?

SDA refers to housing designed for people with extreme functional impairment or very high support needs, providing suitable settings to receive necessary support.

9. What are Medium Term Accommodation (MTA) and Short Term Accommodation (STA)?

MTA provides temporary housing solutions for individuals transitioning between care arrangements, while STA offers short-term respite and accommodation options.

10. How does Holistic Care Lifestyles support community access?

We facilitate community access by organizing transport, accompanying participants to community events, and encouraging social participation in various activities.

11. What is the role of a Support Worker at Holistic Care Lifestyles?
Our Support Workers are key to delivering personalized care, helping participants with daily activities, building rapport, and ensuring a supportive environment for growth.

12. How do I know if I'm eligible for NDIS funding?
Eligibility for NDIS funding depends on several factors including age, residency, and the nature of your disability. Visit the NDIS website or contact us for guidance.

13. How is the weekly activity plan developed?
Our team collaborates with participants to create a customized weekly activity plan that aligns with their interests, goals, and routines to ensure engagement and stability.

14. What measures are in place to minimize hospital readmissions?
By building strong relationships and understanding participants’ routines in the hospital, our Support Workers help facilitate a smooth transition home, reducing the risk of readmission.

15. How often are participant care plans reviewed?
Care plans are reviewed regularly every six months, or more frequently if needed, to ensure they meet the evolving needs of our participants.

16. What is included in your complex care nursing services?
Our complex care nursing includes managing chronic health conditions, administering medications, wound care, and regular health assessments.

17. How does Holistic Care Lifestyles maintain participant safety?
We implement strict safety protocols, conduct regular training for staff, and maintain open communication channels to promptly address any safety concerns.

18. What should I do in case of an emergency?
In an emergency, you should contact emergency services immediately, and then inform our 24/7 helpline so we can provide additional support and assistance.

19. How can I provide feedback about your services?
We welcome feedback through our website, via email, or by phone. Participant input is invaluable for improving and tailoring our services.

20. What steps are taken to ensure quality and compliance?
We adhere to all relevant regulations and NDIS standards, conduct regular audits, and engage in continuous staff training to maintain high-quality care.

Still Have Questions?

We’re here to help! If you didn’t find the answer you were looking for in our FAQs, feel free to reach out to us directly. Simply fill out the form below, and we’ll get back to you as soon as possible.